Frigidaire
Reviews and Complaints
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Verified ReviewerIce maker problem
Frigidaire Model #, serial #, manufactured.date Model # FFHS2311LWQASerial # 4A6231****Manufactured Date 06/16New Frigidaire Model #Model #FRSS2623AW4Serial #4A2260****Manufactured Date 06/22
this is in a beach house so we kept the 2016 model and put it in our laundry room so that we have extra storage and ICE!! The new 2022 model was not putting out ice from the time we hooked it up and turned it on. I called service and they sent someone out and he said that their ice makers used to cycle every 45 minutes and now they only cycle every 90 minutes!! What???
There's an automatic cut off so if it makes too much stop making it!!! I LIKE MY ICE!!! All day long especially at the beach! What genius came up with that idea!!!
I would like a new computer chip or ice maker or something so that it will make a reasonable amount of ice in a reasonable amount of time!! I NEVER KNEW that I should ask how often the ice cycles and I don't think that the sales person would even know. I have tried all of the common sense DIY solutions that they have on their web site to no avail!!
It takes 4 days of NO ICE USAGE for it to make 1 bin of ice. Thank goodness I kept the 2016 model so that I have some ice!!
- I had been satisfied with frigidaire until this
- This ice maker problem
Preferred solution: I would like to get a solution for this problem. A new computer module or ice maker or whatever it takes and the service to have it corrected.
User's recommendation: beware!! If you need ice this is not the company to use
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Verified ReviewerI have a broken *** in my cooker
Preferred solution: Apology
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Verified ReviewerWorst Experience Ever
I would rate Frigidaire as less than 1. We purchased a new appliance (laundry center) on 3/29/23.
It was delivered on 4/3/23 and stopped working within 90 days. It came from Home Depot, so I contacted them first, only to be told that there is not return option. Talked to Frigidaire to start the warranty repair process on June 18, 2023. As of today, we still have no part and no promise of repair any time soon.
I found out that the unit we bought new from Home Depot was over a year old at the time of purchase. We are between a rock and a hard place. We can't make contact with anyone at Frigidaire without spending 30-45 mins on the phone and have to start over with the entire process every single time.
We have spent over $200 going to the laudrymat during this time and have a steel hunk of junk that we can't afford to scrap and replace. Frigidaire should be ashamed!
Preferred solution: Full refund
User's recommendation: Buyer Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOven broke after 2.5 years
Preferred solution: Repairs covered
User's recommendation: Stay away from Frigidaire
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Verified Reviewer | Phoenix, ArizonaPoor customer experience
Communicating effectively in English is not their strong suit. When it comes to more complex requests, such as finding a suitable replacement for a discontinued item, their attitude makes it seem like you are asking for the moon.
Frigidaire's customer service has been outsourced to individuals who lack listening skills, and they struggle to comprehend anything beyond basic inquiries.
They often redirect you to different departments, only to be told that it's not the right one, ultimately leading you back to general customer service.
The wait times on chat are unreasonably long, and even when you do manage to reach a live person by navigating through the automated system, they disappoint with their superior attitude. As a result, Frigidaire lost a sale today.
User's recommendation: Don't buy this brand because you will have to deal with that customer service in the future
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Verified ReviewerRear filler kit on electric slide in self cleaning range
Preferred solution: Screws needed to attach the filler piece on the back.
User's recommendation: I'm not a pissed customer. I'd just like to attach the part that delivery guys didn't put on.
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Verified ReviewerDangerous Stove
They refuse to do anything. They think it's okay that the outside of my stainless steel stove gets to be 141 degrees and higher!
Also the inside of the oven show a hot white on the sides when you open the door.
It's dangerous! If a fire starts, I want it noted everywhere that I have tried to get assistance from Frigidaire and Electrolux.
- No pros
- Horrible product and customer service
Preferred solution: Replacement
Unhappy with my brand new frigidaire dishwasher
User's recommendation: would not recommend i also purchased frigidaire gallery series four door fridge
Waiting on HOLD!!!!
- Sat on hold for over 30minutes and had to hang up
Preferred solution: Some customer service over the phone!
Broken stove
User's recommendation: Don’t buy fridgidaire
Purchased New Freezer, after one day it beeped all night. Read the Manual & mentioned Freexer has to reach a certain Temp. Decided to turn it to colder temp. The beeping went on the whole Labor Day .
Refrigerator freezer was not cooling
Ordered water filter and air filter and never recieved them. I have been given the runaround for two days Called three times, texted 4 times and chatted on line twice always referring me t
User's recommendation: do not order any filters from them
The refrigerator stopped working after only two months. I got the "High Temp" message on panel, called customer service, was told to reset by unplugging for 5 minutes, but it did not resolve the issue
User's recommendation: Don't buy frigidaire
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIce maker doesn’t work
Preferred solution: Full refund
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