Montre Zns

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Verified Reviewer
| map-marker Sherman, Texas

Won't honor a defective design

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I purchased a brand new Frigidaire refrigerator in August 2021. I did not purchase the extended warranty.

Eighteen months later (6 months out of manufacturer's warranty), the compressor died...and the compressor fan died as well. I called the repairman. The compressor died because the compressor fan prop (blade) had entirely detached from the fan shaft. So the fan motor failed, and the compressor burned up!

My repairman wouldn't replace it because he said the cost would exceed the cost of a new refrigerator.

I called Frigidaire. The phone rep offered me a 40% off coupon plus another 10% off coupon on a replacement Frigidaire refrigerator.

Problem is: HE DIDN'T SEND ME THE COUPON. I called FRIGIDAIRE and no one knew anything about a coupon. I called again, and no change.

Meanwhile I was withoujt a refrigerator. So I went to Lowe's and bought a Maytag, ON SALE>

I sent two letters to Frigidaire, the first one was ignored. After the second letter, I got a call from a woman who said FRIGIDAIRE would offer me a $75.00 food spoilage voucher. I refused because I knew it would represent FULL AND FINAL PAYMENT.

The lady acknowledged that a coupon was offered, but THAT IT WAS NEVER SENT.

BOTTOM LINE: Frigidaire would do nothing because I bought a non-Frigidaire brand replacement, despite the promise of a 50% coupon, WHICH WAS NEVER SENT>

i AM CONSIDERING A SMALL CLAIMS HEARING IN MY HOMETOWN.

(Below I saw that I will be asked to show proof of purchase. I DON'T KNOW HOW TO DOWNLOAD ALL THAT.)

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User's recommendation: Buy another brand. Frigidaire obviously doesn't appreciate their customer base. (I have a housefull of Frigidaire products), but I will never buy another one.

Dorothy S Wsv

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Verified Reviewer
| map-marker Fayetteville, North Carolina

I bought Frigidaire from Home Depot. After refusing the 4th damaged refrigerator/freezer they refuse to ship another one

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We bought and had delivered a Frigidaire 3 door refrigerator/freezer from Home Depot September 17, 2023. On Sept 22, the delivery people said they were not suppose to hook it up.

They left and my husband hooked it up. The next day I called Home Depot to tell them and that the ice maker was not working correctly. They have shipped 3 since then with each one being damaged. We refused each one and now they tell Home Depot they will not ship another one.

This is not good service as we had nothing to do with the damages on the refrigerator. It is not our fault the refrig is being delivered damaged. I have taken pictures of each one. Home Depot says there is nothing they can do.

Frigidaire gave me two choices, keep the one I have or they will pick it up and give me a refund. What kind of choice is that. Today is November 7, they are picking it up on November 10th.

2 months of this doing with out a properly working refrig, having to move the furniture each time a delivery has been set up to make room for the delivery people, cleaning out the refrig. That is terrible customer service.

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User's recommendation: let the buyer beware

Barbara H Emz

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Verified Reviewer
| map-marker Miami, Florida

AC WALL UNIT Fridgidare

Slinger does not evaporate water will start smell I cant breath coughing, dry nose,blood. Water Boils sits in pan SERIOUS BOILING . I HAVE A VIDEO THIS HAPPENED WITH ANOTHER BRAND SENT BACK. THIS SLINGER SYSTEM DOES NOT WORK I GOOGLED AND Mny many reviews have this problem..I CAN GET CANCER FROM THIS AND I WANT TO FILE A LAW SUIT
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User's recommendation: Get separately drain hose kit

Dyann Scy
map-marker Yorktown, Virginia

Is there a zero available? Disgusting customer service. Never ever buy a product by this company!

New appliance not working. Tired of talking about it. Been without a microwave and oven for over a month.
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User's recommendation: Buy another brand!

Zayquan Gug

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Verified Reviewer
| map-marker Palo Alto, California

Door Gasket Leaks

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So far I have gotten 4 or 5 damaged doors from their MEXICAN PLANT OR CRAP! They can not even pack so it is not damaged in shipping! BRING PLANT BACK TO USA!
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User's recommendation: DO NOT BUY THEIR CRAP FROM MEXICO!

Jessica E Xlb

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Verified Reviewer

Bad experience

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Horrible customer service! Bought a freezer from a store and didnt work from the beginning.

The store wouldnt exchange it until Frigidaire authorized it. They sent the authorization to exchange it after the tech determined the compressor wasnt working. The new freezer had the same issue (bad compressor) and now they are giving me the run around for the exchange since September.

Customer service is horrible, wont listen, wont write correct notes and the supervisor that I spoke to was awful and kept talking over me He hung up after I kept saying something and he kept interrupting me! AVOID THIS COMPANY!

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Loss:
$2000
Cons:
  • Horrible customer service

Preferred solution: Full refund

Lisa B Wdo

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Verified Buyer
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Microwave issue

Frigidaire - Microwave issue
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Ive tried several times to contact someone at Frigidaire to no avail. I have a microwave that runs when the door opens. This has to be a hazard and needs attention.
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Loss:
$500
Pros:
  • Aesthetically pleasing
Cons:
  • Problems since purchasing all appliances and poor customer svc

Preferred solution: Refund or replacement with a different microwave

User's recommendation: My Frigidaire microwave has started running when the door is opened. This has to be hazardous to one’s health

Anonymous

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Verified Buyer
| map-marker Williston, Florida

21 days of bull

Frigidaire - 21 days of bull
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21 days without repair or replacement of my recently purchased 7 4 23 French door bottom freezer. Refrigerator froze all contents..it goes from -4 degrees to 34 degrees constant freeze and defrost..leaving water all over floor. On telephone for hours for many days each person states different info. Please help!!!
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Tonja B Kag

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Verified Reviewer

Refrigerator problem

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Dear Madam or Sir:

My husband and I built our home in 2020. During that time, we purchased Frigidaire appliances for our kitchen in side our new home.

Twenty years earlier we built our town home and purchased Frigidaire appliances for our kitchen then, too, and had no problems during those twenty years. However, after moving into our present home, we have had nothing but problems with our refrigerator and microwave. We have had the repair man to come repeatedly to fix our refrigerator and it continues to wake us up at night with loud noises that he still does not know how to fix. Our refrigerator not only makes loud noises; but, the ice maker leaks water, and it no longer cools as it should.

This should NOT be the case with a new refrigerator that is now going on three years old. Having a repair man who has never solved the problem is pointless. Additionally, our microwave's digital numbers intermittently do not work properly. Whenever, we plan to schedule someone to fix that, they suddenly work again; yet, stil does not work properly at this time.

It is embarrassing when we have visitors to witness our "new" refrigerator malfunctioning this way. Again, we never had issues with our appliances in our previous newly built home after twenty years and are now at our wits end taking time off work for a repair man to fix our refrigerator that should be trouble free right now. This is unbelievable and should not be happening.

We chose Frigidaire because we thought we were selecting a reputable company that created quality appliances. As of the last three years, we have experienced nothing but, disappointment, poor quality, wasted time and money, despite being loyal customers of Frigidaire for many years.

Please help us resolve these issues and/or direct to the proper person who will.

I may be contacted at 612-749-****. Thank you.

Sincerely,

Tonja Brown

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Preferred solution: Full refund

Pasquale I

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Verified Reviewer

Appointment

Fridge not working been waiting over ten days for a technician 4 different appointments and no one showed up
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Loss:
$250
Cons:
  • Service repairs are non-existing

Preferred solution: Full refund

Cohen Nax
map-marker Charlotte, North Carolina

Did not solve problem

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Ask for help to make the correct water line filter attach when installed and he gave possible solution and it did not work. He then said I should call a tech person
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Paul M Ueq

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Verified Reviewer

Issues with paint peeling off our washing machine

Anyone who is thinking of purchasing a Frigidaire appliance better think twice. We purchased a top load washing machine and a little over 2 the finish started to peel off like a cheap paint job.

Frigidaire refused to take any responsibility saying it is only cosmetic and will not cover it. This leaves them open to do shady paint jobs most likely to save money and stick to the consumer. If you think the extended warranty might give you a little help, think again because it is just a worthless piece of paper. So much for buying American.

Oh if you were thinking of calling Solve It 7 in Boston for help, all you will get is an automatic list of numbers to call as long as your arm. Looks like your just on your own and good luck.

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Cons:
  • No responsibility for defects

Preferred solution: To get a part replacement

User's recommendation: Never buy Frigidaire products

Brenda H Mpr

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How to clean vents in window air conditioner with heat

Frigidaire - How to clean vents in window air conditioner with heat
Updated by user Sep 27, 2023

Tried to get in touch with Frigidaire to find out how to clean a window a/c. They never responded

Original review Sep 12, 2023
DoI cannot figure out how to remove the air vents that blow air so they can be cleaned. Its the vents at top of your window unit that is both an a/c and heater. I was on hold an unacceptable period yet no one took my call. These vents have grown black mold and I cant use my a/c until it is cleaned! I keep filter clean. I dont have a receipt! Bought by landlord. Just tell me how to remove vents at top front please
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Loss:
$1
Pros:
  • Good appliance
Cons:
  • Customer service does not answer

Preferred solution: An andwer

User's recommendation: Don’t even try to call

Kamon Bhk

Did not honor warranty

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Frigidaire - Did not honor warranty
Updated by user Aug 31, 2023

They replaced the doors they replaced the hedges they replaced the gaskets then because the incompetent people couldn't fix it they claimed that it was damaged from delivery remind this is after the third visit they said damage and then Frigidaire went with the incompetent company

Original review Aug 31, 2023
Refrigerator less than one year old they sent out a incompetent company to fix refrigerator after the third time out then they decided to say it was damaged which there is no visual damage and Frigidaire claimed that it was damaged upon delivery it would not honor warranty total BS do not buy anything from Frigidaire or Electrolux,that is a photo of the wood shim they left in door
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Loss:
$6000
Pros:
  • Noe
Cons:
  • Junk

Preferred solution: Full refund

User's recommendation: G e

Michele K Hwy

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Verified Buyer
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Broken countertop ice maker

Frigidaire - Broken countertop ice maker
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I have tried for 2 weeks to get help and no one will help me. Ice maker stopped working after 2 months and I purchased the extended warranty. I would like a replacement
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Loss:
$310
Cons:
  • No supervisors to speak to

Preferred solution: Replacement

User's recommendation: Do not purchase. This is the third one I have tried

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