Contact Frigidaire Customer Service
Frigidaire Phone Numbers and Emails
Toll-Free Number:
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(800) 374-4432
Customer Service:
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(800) 311-4667Connected Customer Care
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(888) 360-8558Return or Exchange an Air Conditioner Product
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(888) 845-7330Small Appliances Help
Frigidaire Emails:
Contact Information
Frigidaire Website:
Frigidaire Help Center:
Corporate Office Address:
Other Info (opening hours):
Chat/Text Hours:
Monday - Friday: 8:30 am - 12:00am (EST)
Phone Hours:
Monday - Friday: 8:30 am - 8:00pm (EST)
Frigidaire Customer Service Reviews
I ordered a dishwasher on March 5th. The product was supposed to be delivered the next week on the 14th but was delayed.
No big deal... well, the issue came in when the logistics company that they use, received the product and sent a random text to me with zero context as to who they were and why they were and what they were trying to do (Also, why wasn't this just delivered directly to me??) Anyhow, I thought the text was a scam so I didn't respond. But that's my first issue, your logistics company that you work with has some opportunities for improvement. I then called Frigidaire to see what was going on and they didn't answer (Sat on hold for an extended amount of time and hung up).
Then I called the logistics company where they actually answered my call and filled me in on the situation. Not really their fault for your delay, but their text message could have given more detail as to who they were. At that point, I re-scheduled delivery for today. Everything was back on track until I was contacted again yesterday, informing me that my dishwasher was damaged and they weren't going to deliver.
They also told me to call Frigidaire for a refund. Omgeeeee, so I'm on hold for the 2nd time today (they pretended to not be able to hear me on the line when I called the first time and then hung up on me after waiting 20 m minutes to speak to them - I'm currently on a 35 minute hold). I also tried to use the chat function which did not display a pop up, so that functionality is broken and I also used the text option and an agent stopped writing as she said she was going to "transfer" me to a different team member... we're texting!
Insanity and quite literally the worst customer service experience I've ever had. I need a refund ASAP, thanks!
Frigidaire not even a year old and is not working at all I bought it at Home Depot and now I cant get no one to fix it . What Im *** about is when you purchase how fast they take your card or money but when the item breaks down no one wants to help 1200 hundred dollars down the drain not even a year old now I have no refrigerator all food been thrown away thank you Home Depot for making my life and family miserable
Let me start by saying that the customer service here is TERRIBLE!!! W e are in the process of building our forever home and got the Frigidaire single door fridge and freezer.
The freezer works fantastic but the fridge hasnt worked from day one. we have called multiple times and no one will call us back. They have approved a replacement but want to send it through our original company we have bought it from but they have now gone out of business. We have asked for them to send it through another company but every time we ask that they have to send it to the back office and that it will be 7-10 business days for an answer.
This has been going on for 2 months and we havent heard from anyone. Called again today and the same thing. It is again in the back office waiting on an answer. SO SO FRUSTRATING!!
We are ready to move into the house but have no fridge.
I am not impressed with this company so far. Very devastating because we were so excited about our appliances.
How Good is Frigidaire's Customer Service?
Summary of Frigidaire Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Frigidaire?
Product/ Service Question:
- “Bad product”
- “Do I have a warranty on my refrigerator”
- “Damaged delivery”
Request for Information Question:
- “Question about new stove”
- “I need to know how to turn oven on my gas stove”
- “Help with parts”
Return/ Replace Question:
- “Replacement fridge”
- “I need a replacement part”
- “Replace parts”
Staff Question:
- “Services”
- “Need service on dishwasher”
- “I wish to speak with manager”
Shipping and Delivery Question:
- “I ordered some filters, but I've never received them”
- “Did not receive email regarding a recent purchase”
- “Waiting for my delivery”
Payments and Charges Question:
- “I believe fraud”
- “Need payment receipt”
- “Haven't received order, but was billed”
Refund Question:
- “Refund”
- “Hi this is my second Frigidaire that they have to refund me on the first one had a crack in the freezer and the refrigerator they refunded me and I got a new one July 2021 and now I was having problems with my ice maker not putting out enough ice the”
- “Refund for bundle”
Activation/ Cancellation Question:
- “Cancel subscription”
- “Renew warranty”
- “I need to renew my warranty on my freezer”
Cards Question:
- “Gift card missing funds”
- “Trouble with refrigerator. I filled out your form. Now you want my credit card information! I spoke with a customer service person a few weeks ago. Havehad emails from her.”
- “Update credit card”
Account Question:
- “Oven repair forgot parts”
- “Are there blockable vents inside frig or freezer that I have blocked to cause alarm to keep going off??”
Employment Question:
- “I had a repair appointment last week on Wednesday between noon an 5 then it was switch to 12--5 I was home the hole day an the technician never showed up for the job an didn't even call me to let me know if he wasn't coming an my warranty is almostUp”
- “Tengo problemas con el Frigerador se calienta alado del congelador y la parte de arriba por la razón me estube comonicando”
Other Question:
- “Consultar”
- “Derbice”
- “My refrigerator periodically makes loud buzzing noise for about 5 seconds.”
About
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Frigidaire is a major American appliance company. At the present time, the company is a wholly owned subsidiary of Electrolux. Frigidaire was incorporated as the Guardian Frigerator Company in 1916 in Ft. Wayne, Indiana. In 1919, the company was acquired by General Motors. At that time, the name was changed to Frigidaire. Since 1986, it has been owned by Electrolux. FRIGIDAIRE is one of the leaders on the market. It manufactures and sells electric self-contained refrigerators, home food freezers, room air conditioners, and the like. Among the brands operated by the company are Kelvinator, White-Westinghouse, Tappan and Gibson.
Frigidaire is ranked 763 out of 2909 in Appliances and Electronics category
USA, Canada, Worldwide
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