Contact Frigidaire Customer Service
Frigidaire Phone Numbers and Emails
Toll-Free Number:
-
(800) 374-4432
Frigidaire Emails:
Contact Information
Frigidaire Website:
Frigidaire Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:30 am - 8 pm (EST)
Other Locations:
6000 Perimeter Dr,
Dublin, Ohio 43107
22 Tappan Dr N,
Mansfield, Ohio 44906-1333
Frigidaire Customer Service Reviews
We bought and had delivered a Frigidaire 3 door refrigerator/freezer from Home Depot September 17, 2023. On Sept 22, the delivery people said they were not suppose to hook it up.
They left and my husband hooked it up. The next day I called Home Depot to tell them and that the ice maker was not working correctly. They have shipped 3 since then with each one being damaged. We refused each one and now they tell Home Depot they will not ship another one.
This is not good service as we had nothing to do with the damages on the refrigerator. It is not our fault the refrig is being delivered damaged. I have taken pictures of each one. Home Depot says there is nothing they can do.
Frigidaire gave me two choices, keep the one I have or they will pick it up and give me a refund. What kind of choice is that. Today is November 7, they are picking it up on November 10th.
2 months of this doing with out a properly working refrig, having to move the furniture each time a delivery has been set up to make room for the delivery people, cleaning out the refrig. That is terrible customer service.
Poor product, horrible customer service, , every time I call for repair they say they dont have any service appointments available for usually at least 4 - 5 days and 4 times Ive had to throw away goods and replace them
Frigidaire IS a good appliance. Have had it before and had no problems.
For some reason here in NC I am having a few. Since reporting this, I have had some positive responses now
How Good is Frigidaire's Customer Service?
Summary of Frigidaire Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Frigidaire?
Product/ Service Question:
- “Control panel on refrigerator and been having the same problem leaking since we bought this refrigerator”
- “Connect parts”
- “Not working”
Request for Information Question:
- “About a refrigerator freezer that’s only 31/2 years old and making all kinds of noises. Pretty sad for 3 years old. No more Frigidaire products for me”
- “My frdge has changed to celsius. How do i change back to fahrenheit? I can't even turn my ice maker back on. I have a gallery model # GRSS2652AF3 SERIAL#4A33400780 and im not pissed lol just need help”
- “How to work the oven”
Return/ Replace Question:
- “Replacement part”
- “Replace freezer door gasket model FRT18L4JW8”
- “The builder of our Home told us to contact you to replace refrigerator or fix it.”
Staff Question:
- “Missed service”
- “Fridge needs service”
- “Service needed”
Shipping and Delivery Question:
- “I ordered some filters, but I've never received them”
- “Did not receive email regarding a recent purchase”
- “Waiting for my delivery”
Payments and Charges Question:
- “Need payment receipt”
- “Haven't received order, but was billed”
- “Rebate never received”
Refund Question:
- “Refund”
- “Hi this is my second Frigidaire that they have to refund me on the first one had a crack in the freezer and the refrigerator they refunded me and I got a new one July 2021 and now I was having problems with my ice maker not putting out enough ice the”
- “Refund for bundle”
Activation/ Cancellation Question:
- “Cancel subscription”
- “Renew warranty”
- “I need to renew my warranty on my freezer”
Cards Question:
- “Gift card missing funds”
- “Trouble with refrigerator. I filled out your form. Now you want my credit card information! I spoke with a customer service person a few weeks ago. Havehad emails from her.”
- “Update credit card”
Account Question:
- “Oven repair forgot parts”
- “Are there blockable vents inside frig or freezer that I have blocked to cause alarm to keep going off??”
Employment Question:
- “I had a repair appointment last week on Wednesday between noon an 5 then it was switch to 12--5 I was home the hole day an the technician never showed up for the job an didn't even call me to let me know if he wasn't coming an my warranty is almostUp”
- “Tengo problemas con el Frigerador se calienta alado del congelador y la parte de arriba por la razón me estube comonicando”
Other Question:
- “Possible control board problem on oven”
- “We need air filter snd water filters”
- “Light”
About
, , , ,
Frigidaire is a major American appliance company. At the present time, the company is a wholly owned subsidiary of Electrolux. Frigidaire was incorporated as the Guardian Frigerator Company in 1916 in Ft. Wayne, Indiana. In 1919, the company was acquired by General Motors. At that time, the name was changed to Frigidaire. Since 1986, it has been owned by Electrolux. FRIGIDAIRE is one of the leaders on the market. It manufactures and sells electric self-contained refrigerators, home food freezers, room air conditioners, and the like. Among the brands operated by the company are Kelvinator, White-Westinghouse, Tappan and Gibson.
Frigidaire is ranked 669 out of 2368 in Appliances and Electronics category
USA, Canada, Worldwide
