Contact Frigidaire Customer Service

Have a new ref/freezer mod FFTR2045VS8 ser BA5061**** bought 2 months ago. Had 2 service calls as the freezer gasket kept on getting ice build-up.

Froze up evaporator 2 weeks into use. Had to defrost the freezer to get airflow over the evap again. Told tech I do not think the defrost circuit is working, but the tech replaced the door gasket. Lost cooling and all food while on vacation in France.

The compressor probably leaked down its charge and froze up the evaporator. Was mfg eng and qc mgr for 50 yrs. In cryogenics for 5, know how to design, troubleshoot and fix everything. Want a better one or money back.

Have to remove house and fridge doors to get in and out of the basement. Was just a backup as I have 2 other fridges. The new piece of crap lost $200 of chicken and steaks as I thought it was the best place to keep them. The thing stinks like rotten chicken now and stinks up the whole basement.

It's still plugged in and still has a frozen evaporator. The latest fiasco was missed service calls. Was supposed to be PM, came AM, then the next day, but cancelled ticket. I will be surprised if I get a response as to how poor your product and customer service are.

This is my 2nd failed Frigidaire product. Why did I buy?

I have purchased a Frigidaire refrigerator less than a year ago. I chose this brand because my last refrigerator was 20 years old and still working; I just upgraded for cosmetic reasons.

This refrigerator has broken twice in less than a year. The first time it stopped cooling. Of course, I lost our food. I ended up repairing it myself.

The second time a couple of brackets broke. I have tried to get those warrantied. I called warranty numbers with no solution. They tell me it's under warranty, but they cannot repair it or send me the parts for repair.

The problems were not functional parts.

The drawer brackets seem to be a functional part to me; their function is to hold a drawer in place. Very poor customer service on top of a very poor quality product.

I found out that there are not, any fridgedaire techs in the west kootenay. That means if anyone has problems (like me) with a new appliance it's a 500-600$ service call ( because we are remote ).

Absolutely unacceptable for a newer appliance.

We are not told this at time of sale ...now I know , may never purchase another fridgedaire appliance. Beware consumers

I first contacted Electrolux/Frigidaire customer service in early August about the ice maker in my new Frigidaire refrigerator (less than 2 months old) not working. They set me up with an August 5th appointment with a repair person.

The repair person never showed up, so I contacted them again.
Since that 2nd contact, I have been scheduled for an appointment with this same repair person on the following dates:
August 12
August 18
August 22
All with the same result: This repair person (Diversified/Davis Appliance) never keeps the appointment. In the meantime, we are having to buy bags of ice.
Each of the times I've contacted customer service, I've asked them to try sending a different repair service/repair person, because, for whatever reason, this company/person obviously is not going to keep any appointment they make with him.

At this point, I don't know WHAT to do. I guess I will, once again, contact customer service, but I have no confidence that they will do anything other than schedule this company/person with an appointment for me.