Frigidaire does not honor product warranty

116 of 407 Frigidaire reviews

Washing machine inner drum covered for 25 year replacement, called Frigidaire and they confirmed is covered but a aproved technician examination and diagnosed was needed, technician called Frigidaire and certified that in fact the part has failed and that was covered by frigidaire, he gave me an invoice. Frigidaire is now saying that they can not ship the part to me only to a certify technician and that is not stated on my warranty papers. the technician said that the labor to instal the part is $450.00 plus $7500 service call which is more than the cost of the machine

This review is a subjective opinion of a user.
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More Review Details

Customer service

  • What I liked
      No items
  • What I disliked
    • Are misleading
    • Do not honor product warranty

Reason of review:
Warranty issue
Preferred solution:
Deliver product or service ordered
Monetary loss:
$600
Product or service
Frigidaire Washing Machine
Review category
Appliances and Electronics
review #612807 by
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Helpful? 1 Yes 1 0 No 0
Had the same issue 0 Yes 0
116 of 407 Frigidaire reviews

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Anibal

Apr 01, 2015 #966510 Miami, Florida, United States

I like to share the response fro frigidaire and my answer to it.
"anibal miliani"
To:
"SOCIALCARE@FRIGIDAIRE.COM"
Cc:
"anibal miliani" Full Headers Printable View I disagree with your interpretation of the warranty, i do understand the requirement of an authorized server to check that in fact the part has failed, but ii am perfectly capable of doing the work myself and I am willing to sign a waiver of the warranty from now on, but my documentation on the warranty does not mention anything about the requirement of the work to be done by an authorized servicer, with this in mind I will still insist that you honor the warranty and send my the part. if not I will still pursue other avenues available to me including reporting this abuse to my state consumer protection agency and seeking the advise on an attorney, and a dissemination campaign to let the public know you warranty is a consumer ripoff and to seek public support to initiate a class action lawsuit against Frigidaire because you and every owner of this piece of equipment knows that the failure of the drum is a well document prevalent event. and not I will not ever buy gain a product manufacture by frigidaire Thanks. Anibal Miliani Date: Wed, 1 Apr 2015 10:44:12 -0400 From: SOCIALCARE@FRIGIDAIRE.COM Subject: RE: RE: Warranty To: amiliani44@hotmail.com Good Morning Anibal, We thank you for sharing your concerns with us by emailing our social care team directly. On behalf of Frigidaire, I
... Show more

0 0 Reply
Outline_Outreach_SPC

Mar 30, 2015 #965728

Hello Friend,
On behalf of Frigidaire, please except our humble apologies on your recent frustrating experience.
Please allow us the opportunity to restore your confidence. We never wish such inconveniences upon our consumers and want to research your history with us. If you will, kindly contact us at SocialCare(at)Frigidaire.com with your full name in the subject line and all contact and product information in your email body.
Your concern will be reevaluated with our complete and full attention. We hear your voice and thank you for taking your time to share your important feedback, and again, our sincere apologies for your unsatisfactory experience.
Best regards
Online Outreach Specialist

0 0 Reply
Anibal

Mar 30, 2015 #965857 Miami, Florida, United States

Thank you for your prompt response, as per your instructions I have sent email to Frigidaire social care with the process have been extremely frustrating and time and money consuming, your letter is very anonymous you do not give me a name or a title but since you are talking in behalf of Frigidaire I will give you the chance of righting a wrong. the 25 year replacement part warranty does not state anywhere that the repair has to be done by a certify technician and as you will see in the invoice for $75,00 service call, that it will cost $450.00 plus $75.00 to do the repair which is more than the original cost of the machine. I will be waiting for your input.Thanks
Anibal Miliani

0 0 Reply
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