1.1K views
6 comments

I purchased a Frigidaire Gas dryer approx 2 years ago. Within 6 months I noticed my clothes started burning with a waffle like pattern on certain material, and black crud stuck to them!

The back metal grid was turning black. As it was still under warantee, Frigidaire came out and replaced the back metal part. Within another 6 months, it started happening again. I called Frigidaire and since dryer was no longer under warantee they would not cover part.

So i bought part and installed it myself. THIRD time my dryer is doing the same thing again and they refuse to replace dryer! I am a single mom of twin 2-year olds and hundreds of dollars worth of clothes RUINED!! My son has sensitive skin and this black crud has cut his skin open!

They told me I need to have a repair man come out and check the internal temp. but they would not pay for the service call only the part if it needs replacing again (for the third time!!)They actually had the nerve to tell me that I am putting too much clothes in my dryer. They replaced the part and within 2 weeks it is burning clothes again!

Brand new Christmas clothes! I am so pissed, customer service sucks.

Monetary Loss: $1200.

Location: Chicago, Illinois

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Same

Guest

Same here. It burned a comforter that was part of a set.

Had to throw away. I am pissed off as well

Guest

I have has the same exact issue. It has ruined my families clothing.

What a terrible product.

Never again.

Guest

We also have a Frigidaire Gas front loading dryer that is burning our clothes as well. We have replaced the grid in the rear once also.

I am not looking forward to dealing with Frigidaire as I have not noticed anything on any forums I have seen that they have done anything to compensate anybody who is having the same issues. We have had hundreds of dollars of clothes RUINED by this piece of *** dryer.

I will never buy another frigidaire product again. :(

Chris P Qit

I apologize for the inconvenience and concerns this appliance unit has been causing you. I would like to further assist you but in order to do so, will you please email me directly at Chris.Polk@***.com with your unit's model/serial information, personal name, address, phone number and date of purchase of the unit?

Thank you in advance for supplying me the information needed. Please include any other pertinent information concerning this unit. I look forward to further resolving this matter.

Chris Polk

Guest
reply icon Replying to comment of Chris P Qit

Please contact me l am in the same boat with my dryer what can be done Monique 504 427****

Frigidaire Reviews

  1. 591 reviews
  2. 250 reviews
  3. 92 reviews
  4. 27 reviews
  5. 18 reviews
Frigidaire reviews