Frigidaire Stove CAUGHT ON FIRE - FRIGIDAIRE IGNORES CUSTOMERS!
Stove Range Model #FGFL79DBE Purchased from Lowe's December 2005.
Used the broiler for the very first time on May 9, 2010 and the stove caught on fire - insulation and/or wiring began burning inside of the stove. As the house filled up with black smoke, I disconnected the gasline and removed the stove to my outside patio as it continued burning. There was smoke damage to my ceiling, walls, and to the exhaust fan above the stove. I called Lowe's, they referred me to "Frigidaire", Frigidaire Customer Service employee "RYAN"(Phillipines) stated "they would replace the stove if it was determined unsafe", Ryan gave me telephone numbers to service techs - but Ryan also took down none of "my" information. Service Tech came out confirmed stove had been on fire (burning), he did not dismantle the stove to find out the definate cause of the fire because
he felt the bottom line was that the stove was on fire, it was unsafe and to be replaced, advising me "under no circumstances was I to place that stove back inside of my house and to leave it outside and covered under the
heavy plastic sheathing" since it had continued smoldering. There was some
kind of evidence that there had been some kind of pest inside of the stove at some point in time, and most likely from either Lowe's or Frigidaire's
warehouse, but the service tech could not determine that had been the reason for the stove catching fire since he did not dismantle it and deemed it unsafe and hazardous! After reading so many other posts on both this site and Consumercomplaint.com regarding fires of Frigidaire's Stoves, I now suspect that the Repair Tech was already aware of these issues and felt there was no reason for dismantling the stove since Fires have occured in numerous others before my service call. After the Service Call,I did not hear from either Lowe's or Frigidaire for more than 3 weeks, so I called
Lowe's who now offered to sell me a new stove with a rebate; I called
Frigidaire to speak to Ryan, only the customer service people didn't know who Ryan was - because there are "two separate customer call centers", one in Georgia and the other in the Phillipines. After 3 days of trying to find Ryan, I learned about the other customer care center in the Phillipines. I called looking for Ryan, (this is already a month without a stove), Ryan was unavailable (how convenient), so now I am explaining all of this to yet another person who I can hardly understand since they can't speak very good english. She now tells me "that Frigidaire will not replace the stove but will send me a rebate for a new purchase", after telling her "this stove caught on fire and I had already been told it would be replaced by Frigidaire (ryan) and she could verify that by "their recorded quality control customer service recordings", she states "she is taking the report for their liability department", once the report is complete I ask to speak to her supervisor who is also "unavailable, but would call me back with two hours" - needless to say, I never received that call, nor have I received anything from their liability department. My stove remains covered under heavy plastic sheathing on my patio, as it has been since I dragged it burning from my house on May 9th, 2010 and injuring my back in the process. On May 27, 2010 I sent a 9 page written letter to Keith McLaughlin PRESIDENT, Robert Cook CEO, and Electrolux at their corporate address (250 Bobby James Expressway, Martinez, Georgia 30917), detailing all of these occurances and included photos of the fire damage to the stove and my kitchen/laundry room, etc. - There has been NO
RESPONSE whatsoever from Frigidaire, not their customer care people, or their corporate officers. As stated by the Tech, "the stove was in
brand new condition", it was only 4 years old and extremely clean since I take care of my appliances. I had no problems with it until I turned on the broiler for the first time, as soon as I turned it on in the lo position black smoke begam pouring out of the vents. I was TERRIFIED after already suffering a devastating house fire in August 2005. The ironic twist, is that I had purchased this stove after that fire when I was forced to move into my rental house next door in December 2005. I was completely terrified when black smoke began pouring from the stove after turning the broiler on for the 1st time. I was an emotional wreck for more than a week knowing what could and would have happened had I not climbed behind the stove, disconnected the gas line and removed it from my house. Frigidaire's corporate officers are aware of these facts contained in the letter sent to them, I have heard NOTHING from them whatsoever. All I asked was "for them to honor their agreement to replace the stove as Ryan stated it would be", I was not asking that they repair the damages to my home since I was willing to do that myself; I am going on 2 months without a stove in my house, I have an 85 year old elderly mother to care for and I can not afford anymore meals eaten out. Frigidaire could care less about it's consumers and after reading all these other posts about "fires" in their stoves, I'm wondering if that might not be the reason that
Home Depot stopped carrying these products. I cannot even find a local address to serve Frigidaire with Small Claims Court summons. They said "They would replace the Stove, and THEY NEED TO HONOR THEIR WORD AND REPLACE IT!"Damage Resulting = Meals eaten out during the last 6 weeks totaling more than $600.00 (due to my Mom's special dietary needs), painting kitchen, laundry and dining room, steam cleaning carpets and cleaning fabric items to remove smoke smell from residence, replacing exhaust fan or flushing out exhaust system to rid of smoke smell. I believe that LOWE's is also aware of these problems with "Frigidaire Stoves" since there are other people who had notified Lowe's of Fires with Frigidaire stoves that they too had purchased from Lowe's, and Lowe's would only refer them to Frigidaire. Yet, Lowe's continues Selling them without any disclosures to consumers. If Lowe's is aware of Frigidaire Stoves catching on fire, they shouldn't be selling them with that knowledge! On the ConsumerComplaint.com website, another consumer had posted an email address Chris.firstname.lastname@example.org He apparantly is like a district manager, This evening I send a copy of the (so far ignored)9 page letter to Frigidaire's Corporate Officers to him. I don't know if he will respond or not, but I do intend to get a replacement stove from Frigidaire.