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It's always seemed like our burners were uneven and that the front right one would get really hot and not set to simmer. Yesterday morning we were cooking up some bacon in a frying pan and heard a loud crack.

There is a huge crack across the the whole burner! We didn't drop anything, it just swelled and cracked. super scary. I wrote to their customer service and they said I just need to order another top.

It's only 4 years old and I paid $1800 for it. Clearly this is not a safe product and they don't care. I know I can't be the only person this happened to. Don't buy glass top stoves from Frigidaire Electrolux!

Or, anything from them I guess. They don't even stand by their products.

Monetary Loss: $1800.

Location: Portland, Oregon

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Guest

I agree donโ€™t buy Frigidaire anything, 2 years ago I bought $5000 worth of appliances from them. My stovetop cracked also after I turned it on and there was nothing on burner.

A wheel already fell off bottom rack of dishwasher and Iโ€™ve had my frig worked on 3 times already for freezing food in the top shelf of refrigerator. I so disappointed with this brand, never again.

Guest

Hi, my electric Professional slide in Frigidaire stove even younger, get it in the end of 2020. The glass get broken just by moving pot from burner to the stove top.

Doesn't the glass on the cook top should be heat proof? Very dissatisfied with the product!

Guest

I feel for you. My glass top is a new Jen air took 3months to get it after it was ordered.codt was 2100.00 I was water bathing some tomatoes heard a big pop.

Did not know until cleaning that the pop was my stove top cracked the whole left side.

I only had it for a year. Bummed out.

Guest

I was boiling water in a teapot and heard a loud noise. It is a chip in the center of the burner of my Frigidaire stove.

My America Home Shield Insurance wouldn't replace it. John Mueller.

Leyana Kvf

Just happened to me 5 minutes ago

Guest

We had a Fridgidaire Gallery gas cooktop that did the same thing. We had already had to replace the igniters omn four burners.

Several weeks ago we were heating up a saute pan and heard a loud crack.

The glass completely shattered evenly, obviously from the expansion caused by the heat of normal use. Our homeowner's insurance sent a technician who claimed we must have dropped something on it.

Guest

My Frigidaire Gallery stove top cracked the first time I turned it on and Frigidaire refuses to do anything about it. I have called and emailed for a week and still no acknowledgement of responsibility by Frigidaire.

Ian C Mno
reply icon Replying to comment of Guest-1504912

Our glass top has cracked twice in 5 years. Frigidaire will only offer 10% off part. They need to address these defective tops.

Guest

Same thing happened to me tonight! We were frying chicken and pow, glass cracked in numerous places.

Scary! Not buying another!

Guest
reply icon Replying to comment of Guest-1481081

I replaced my cooktop 5 years ago with a Frigidaire glass smooth cooktop and the glass broke after only 3 years. I was told I had to replace the whole cooktop, so I bought the same kind .

Now 2 years later the glass has cracked on this one. Why are these cooktops not very durable?

This is not a good product. The cooktop we had previously was 15 years old and we never had a problem with the glass cracking.

Guest

We have a Frigidaire glass top stove that is still under the one-year warranty. After just nine months of use my wife was making some mashed potatoes turn the stove off and as the pot and stove were Cooling she heard a loud pop.

Lots of spider cracks and one big crack front to back. No abuse here just poor engineering or materials I suppose. Called Frigidaire service and they don't want to cover or honor their warranty, they say it is a cosmetic problem.

Wow! Still trying to get some satisfaction on the issue.

Guest

We have had it with ceramic cooktops! We have GE number 3 and a pot sitting on it cracked it. If they can't take the heat, they should be gotten out of the kitchen, seriously.

Guest
reply icon Replying to comment of Guest-1457971

I'm on my second stove top. My house is all electric.

I don't want another one. Im so mad.

I have to go to Howard's appliance let them know. The stove is only 1 year old.

Guest

I bought a Frigidaire Gallery stove in September and my tenants just told me that the cooktop just cracked. Customer Service said they will send a technician to determine the cause and to tell me if itโ€™s going to be covered by the warranty. Will keep you posted...

Guest

Happened to me today. I put a skillet on the stove top, left front eye.

Turned the element to high and walked to the refrigerator.

Heard a crackle sound. I picked the skillet up and there were 3 scortch marks and a crack running from the middle of one.

Guest

bought the stove on sale and the door handle is broken after 2 years and glass top is cracked. Only 1 year warranty?????? what a joke

Guest

Same thing has happened to me and this is on both sides of my glass cooktop. I do not feel safe using the cooktop and will be contacting frigidaire soon

Guest

same thing happened to mines yesterday. Going to contact the company today mines is just 2 years old.

Guest

I was boiling water tonight on mine and it cracked!! No you are not the only one this has happened to

Guest

MY GLASS TOP ELECTRIC STOVE REPLACED THE GLASS TWICE WHAT IS THE CAUSE

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