Birmingham, Alabama
Not resolved

After two months of use the paint on the bottom of the oven started cracking and flaking off. Frigidaire/Electrolux refused to warranty the oven.

They sent a local technician out to look at the oven. He took pictures of the cracking and flaking and told me they would have to replace the whole shell. The technician sent the pictures to the frigidaire warranty department and they denied the warranty stating it was just a cosmetic issue and not covered. I do not consider the interior bottom of the oven cracking just a cosmetic issue.

The picture below shows the cracking after two months. What is it going to look like after a year?

Product or Service Mentioned: Frigidaire Oven.

Reason of review: Warranty issue.

Monetary Loss: $1700.

Preferred solution: Deliver product or service ordered.

  • defective products
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My whole bottom oven cracked open. No more frigidaire products for me.

I've had to replace most of my frigdaire gallery appliances after 3 years. Oven, frig, microwave. Dish washer and cook top still working.

Never contacted Frigidaire because customers say the same thing. Frigdaire will not help and they do not stand behind their products.


Hello Friend,

On behalf of Frigidaire, please except our humble apologies on your recent frustrating experience.

Please allow us the opportunity to restore your confidence.

We never wish such inconveniences upon our consumers and want to research your history with us.

If you will, kindly contact us at SocialCare(at) with your full name in the subject line and all contact and product information in your email body.

Your concern will be reevaluated with our complete and full attention. We hear your voice and thank you for taking your time to share your important feedback, and again, our sincere apologies for your unsatisfactory experience.

Best regards

Online Outreach Specialist


I self cleaned my oven yesterday and after found cracks in the floor of the top oven. Frigeidarie.

I can see by the posts Frigidaire has issues and I am afraid to use my appliance for carbon and safety.

I expect a response. Please send me a phone number