Not resolved

The company is ridiculous, they won't respond to submissions thru your "Contact us" website options (If they had just answered either of the 2 submissions, they wouldn't have gotten a poor review they have to "moderate" - moderate means not post) & then you won't post truthful reviews about your poor customer service.

They rejected my review, then although they send an email to repost an edited review to their "Guidelines" , when you do it says you've already posted a review, even though if you look thru the reviews it is not there:


Good Frig (So far {1 mnth}), Poor customer service your review could not be posted for the reason listed below

Mention a competitor Directs business away Includes personally identifiable information Mentions shipping complaints Including inappropriate media Contains a URL Is vague or needs more detail Includes profanity

I did not - Direct business away (unless because I mention your poor customer service you believe this will drive business away, but that's not the intent, the intent is to provide a truthful review) Include personally identifiable information Mention shipping complaints Including inappropriate media make it vague or need more detail Include profanity

I have submitted the same request for response twice - 06/05/2019 & 06/07/2019, using PAGE - "" - "Send an email" Send an inquiry via our form below and we will get back to you.""

-->> and have received no response. Today they send an email to

"Confirm your review submission - Thanks for writing a review about 18 Cu.

Ft. Top Freezer Refrigerator!

As a security measure, please finalize your submission by clicking the link below:"

which just sends me back to an unfilled out review form, which I suppose will now be a circular "Review", "Thanks for Review", "Confirm your Review", "Review" etc... Now they need less stars for customer service as this seems to imply they don't want to post reviews unfavorable to them, but they still pretend they want your input, just not to allow anyone else to see

Product or Service Mentioned: Frigidaire Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $30.

Preferred solution: Provide the door items #10 (3) that fit into door item #22 for Frigidaire FFHT1821TS that were included in delivery.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment