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Oven glass exploded without cause and Frigidaire Customer Service terrible
Oven glass exploded without cause and Frigidaire Customer Service terrible
Oven glass spontaneously exploded I bought this range approximately three years ago. We take excellent care of our appliances and since there is only the two of us, we do not use the oven as much as a family would. On 6/13/21 I was baking a pizza at 375 degrees in the...
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26 comments
#2180155

Mine just shattered yesterday for no reason. Unacceptable. Only 3 1/2 years old.

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ID
#2609603 Review #2609603 is a subjective opinion of poster.
Pros
  • Range worked well until glass exploded
Cons
  • Frigidaire service offers nothing but excuses and delays
  • Customer service and problem resolution depts poor
  • Horrible customer service horrible product
Loss
$500
Preferred solution
Full refund
New Reviewer

1.1
First fridge ice cube maker did not work. Was able to get new fridge thru Famous Tate because the 30 days were not up. Rec'd second one on 4-15-22. I was on vacation from 5-12 til 5-16-22. Came home with seeing Freezer Hi-Temp. It was at 26 degrees. Famous Tate would...
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#3721336 Review #3721336 is a subjective opinion of poster.
Location
San Antonio, Florida
Loss
$3000
Preferred solution
A promise that if this repair does not work you will either replace (don't even think I want another of your products) or give me my full refund with the extra five year warranty I purchased.

New item don't work

I bought brand new Frigidaire and it never worked. And im stuck with it for 2 weeks before until a service tech can come out. I would have been trying to fix this matter quickly . Total disappointment
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#3721263 Review #3721263 is a subjective opinion of poster.
Location
Rocky Mount, North Carolina

9 months old and doesn’t work !

1.4
Refrigerator quit after 9 months ! Will see if they can fix it and see how much it cost me , lost some products in the fridge and freezer !

User's recommendation: Don’t buy !

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#3720108 Review #3720108 is a subjective opinion of poster.
Location
The Bronx, New York

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Verified Reviewer New Reviewer

2.4
I have called customer support and waited on hold to get either disconnected or just simply told "I'm sorry, but I cannot order that for you" EIGHT TIMES now. I am on hold AGAIN as I type this. All I want is to get the trim kit for my microwave that I FINALLY got. I...
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#3719763 Review #3719763 is a subjective opinion of poster.
Location
Bowie, Texas
Cons
  • Non existent poor customer service
  • Customer service
Preferred solution
Deliver product or service ordered

Was asking for help finding a part for dishwasher.

Well, now have complaint. Was hoping to hear from Frigidaire about a part for dishwasher. Hearing from you is not helpful. I have contacted many companies who have part listed on their inventory, but after ordering they cancel because they do not have it. Will try to never order anything from them again. It keeps saying I can fix the machine myself, but how do you do that if the part is NOT available. Maybe you could just send me a new dishwasher!
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#3717891 Review #3717891 is a subjective opinion of poster.
Location
Portland, Oregon

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VERY BAD CUSTOMER SERVICE NO HELP AT ALL

1.0
MICROWAVE HAS NOT BEEN WORKING .TECH MADE FOUR SERVICE CALL TRIED HIS BEST.STILL NOT WORKING TRIED CALLING CUSTOMER SERVICE NO ONE PICKS UP THE PHONE AND WHEN YOU EXPLAIN YOUR PROBLEM THEY HANG UP.
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#3716999 Review #3716999 is a subjective opinion of poster.
Location
Corpus Christi, Texas
Preferred solution
REPLACE THE UNIT
New Reviewer

Bad control panels on stoves

1.0
Original review updated by user Jun 28, 2022
If I could give a zero rating I would. A new stove and for 3 weeks I have no oven due to a bad control panel. Even the one that was shipped was bad. You think you would of notified customers that bought this piece of junk. Yes Im mad very mad. 3 hours on phone with customer service also a chat session on line and I got no where. Never again will I buy another Frigidaire product. This new stove is going to get junked because its as useless as Frigidaire is.

User's recommendation: Don’t buy ant Frigidaire product. Product and service horrible.

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#3713510 Review #3713510 is a subjective opinion of poster.
Location
Milton, Massachusetts
Cons
  • Everything product and employees
Loss
$1490

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Verified Reviewer New Reviewer

Service department sucks and your phone lines are a joke

Frigidaire - Service department sucks and your phone lines are a joke
It took me 2.5 days just to get and email request for my 2 month old broken fridge that I now had to throw the entire contents in the trash because I can get it serviced!!!

User's recommendation: Don't buy a frigidaire.

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#3713289 Review #3713289 is a subjective opinion of poster.
Location
Rome, New York
Loss
$350
Preferred solution
Full refund

Ice maker not working

1.6
I bought an icemaker probably 34 months ago and its not working anymore it wont suck up the water to make the ice I called them Friday and they have not returned a phone call yet and its Monday

User's recommendation: Don’t buy Frigidaire.

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#3709952 Review #3709952 is a subjective opinion of poster.
Location
Indianapolis, Indiana

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Verified Reviewer New Reviewer

1.4
EC failure code now Frigidaire decreased motor and pump warranty to 1 year knowing that they are using Chinese pump and motor sealed units or commonly referred to as non repairable you throw the unit out. This is a well known issue with Frigidaire taking advantage of...
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#3706701 Review #3706701 is a subjective opinion of poster.
Location
Girard, Ohio
Pros
  • Good design
Cons
  • Many complaints ec code failure at around 14 months
  • Poor quality pump and motor non serviceable
  • Frigidaire knowingly decreased warranty
Loss
$270
Preferred solution
Let the company propose a solution

Air conditioner not working

Brand new from Home Depot follow directions put in the window plugged up still wont come on call Customer service then I realized today is Saturday theyre only open Monday through Friday so Ill just have to call back Monday
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#3705286 Review #3705286 is a subjective opinion of poster.
Location
Flint, Michigan

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Defective Refrigerator

Frigidaire - Defective Refrigerator
Frigidaire - Defective Refrigerator
Refrigerator has a rust spot in back of Refrigerator on top left behind ice maker. Getti ng worse. Refrigerator is 2 years old. Had a service technician look at it. Said to contact Frigidaire directly. Please advise on what to do next. Refrigerator is: FG4H2272UF

User's recommendation: Frigidaire says it out of warranty. 2 years old. Hole is getting worse.This is wrong. Payed $2200.00.

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#3702951 Review #3702951 is a subjective opinion of poster.
Location
Forked River, New Jersey
Preferred solution
Full refund
New Reviewer

Horrible service

They charged me for a service repair and have never showed up. Talked to at least 6 employees who all assured me an appliance guy would be out and no ones come!

User's recommendation: Don’t bother. They will just take your $$.

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#3700371 Review #3700371 is a subjective opinion of poster.
Location
Santa Barbara, California
Loss
$119
Preferred solution
Full refund

1.0
I bought a stove range from brandsmart. Its been over a year but I do have 4 year warranty with you guys. I have been without a stove since April the last technician that came to my house confirm that the stove top is discontinue its not available anywhere. Brandsmart...
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#3699712 Review #3699712 is a subjective opinion of poster.
Location
Hollywood, Florida

Dishwasher not working

Returned for another dishwasher that works perfectly.?juju toy to output or off tilt put outputtotptptcputptpyfcputcputoutpuypuyputpuypuy
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#3698369 Review #3698369 is a subjective opinion of poster.
Location
Miami, Florida

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