Frigidaire

I just bought a brand new refrigerator (model FRTD2021) and the bins in the door of the refrigerator have a front piece to hold the contents in. It is attached by clipping onto the door. The connection is so flimsy that the piece falls off just by opening the door. Within one hour after installation, several jars of condiments and jam fell out onto the floor and broke, causing a terrible mess. Its hard to believe that any company would sell a product with such a basic and obvious design flaw. Its going to be a major headache to find another refrigerator and get this one returned without spoiling all our food and going through all the hassle. Extremely dissatisfied!

I had another repair man out for my broken ice maker. This issue was initially started UNDER WARRANTY. The original repairman, who started under warranty, did not do the proper steps to determine what the issues were. If he had called the factory, like the man did today, he would have been told that our item is non-repairable. Instead he replaced the ice maker. Then it broke again and he said it was the motherboard. Then I was never able to get in contact with anyone from that service shop, Since then I have had four other repairmen, including the one today try to assess the issue spending HUNDREDS of dollars out of my pocket. It was deemed unrepairable. For a 2 year old fridge. Here are reviews of the first people they assigned: "Don't let an unprofessional company waste your time and money." Scott Thompson"Another week rolls by, still no communication." Anya Bahvala "The technician didn't do the diagnostics, just changed the panel." "Don't let an unprofessional company waste your time and money." Scott Thompson"Another week rolls by, still no communication." Anya Bahvala "The technician didn't do the diagnostics, just changed the panel." https://essfl.com/

I would give them a 0 for customer service DONT BUY FRIGIDAIRE!!! Delivered me a defective refrigerator and now 3 months later still trying to go through process to fix it!! They will send tech out cant fix and refuse to give you any paperwork that shows anything done or not done! They avoid giving any PROOF of repairs so you are unable to prove anything you have been told. I have had to take off 9 days of work so far and my fridge still freezes everything! AND NOW ITS BEEPING!!! They don't replace any food and each time it takes a week to get a service guy back out and then another week or so to get repair. No supervisors available and everyone just reads the script. DONT BUY!!!

I ordered on line on Sept 22 with a delivery date of Oct 3rd they never called or contacted me so i contacted them via website text waited for almost an hour and a half for a rep who then told me it would be here on the 4th. Again no call no nothing so i reached out again and again was informed should be delivered now on the 5th again no call no nothing so i called this time as last i called it took me to the text system and now the rep told me that my item has not even left the warehouse wtf is going on if i would have seen this site i would not have purchased it was brought directly off the frigeradare site omg horrible

This refrigerator has been an absolute nightmare. My research online indicates this has been well documented and many, many have had the same issue. While under warranty through Frigidaire it was worked on several times for the same issue related to the back of the fridge freezing causing the water line to freeze that then stopped the ice maker from working. After your rep corrected it twice simply by thawing the line, it continued to have the problem. I had also purchased the lowes warranty at time of purchase and they repaired the same issue as well. After all these repairs and issues, I was told all warranties expired and I began paying for the same issue to be repaired. Last week I paid for yet another repairman to come due to refrig not cooling. He pulled the frig out and immediately told me he had to condemn my refrigerator due to a manufacturing problem with my unit. I understand that this model is known for freezing lines. The issues with the frig have actually rusted the entire back of my frig. To top it all off, the problem had actually caused water to somehow stick to the back and had also frozen to my plaster wall. When frig was pulled out a huge hole form the plaster came with it. Everything had frozen to the wall due to a manufacturing defect. I understand that my original manufacture and lowe's warranty have expired. However, this problem started about 12 months after purchase and has been consistently a problem that nobody offered any solutions to. I believe that since it started and was repaired numerous times under both of the warranties that something should be done. If there was a fix and Frigidaire was aware of the problem, I should have been made aware and not just bandaid it and move on. As you can tell, I am frustrated beyond reason with my Frigidaire refrigerator. Now, it has been condemned and I have to purchase a new one. That is the word used by the Sloan appliance repair person...condemned. Really, the unit may not be new but it is so bad they will not repair it. Should a fridge this old really be beyond repair and condemned? You can check with Sloan Appliance Repair in Columbia, SC if you like. I am requesting that someone review this case and respond with what they think is fair for both Frigidaire and me. Not only do I have to purchase a new fridge but, I have to pay someone to repair the plaster that your faulty fridge caused by freezing to my wall behind the unit.

We purchased a range in October 2022 but due to not having the correct gas nozzles had to wait until December to have the unit installed. In February something internally went to ground and we were without the unit for two months. I then had an issue with the oven not working, I called it and reported it on June 30 and it still has not been repaired 3 months later. I was told they have to wait until Oct 9 th before they can begin the process of replacing the unit and that could take up to a month. This is unacceptable. I will never own another Frigidaire product again because they don't stand by their products.