Frigidaire

The same issue occurs with new Frigidaire Electrolux oven range. It stops working while cooking.

First time it happened okay, maybe it's just a faulty part. Covered under warranty.
Second time a few months later, still covered under warranty, but warranty is about to expire. After a lengthy discussion with a very difficult series of customer service representatives, they agree to extend the warranty for an additional period of time.
Just before that extended warranty is to expire, the exact same issue occurs again.
At first, they refuse to cover the repair saying it is out of warranty. One rep actually acknowledged it was covered under the extended warranty.

But she hung up on me.
After getting disconnected twice, the third rep escalates the issue and the offers a "final courtesy repair". I appreciate the gesture, but it doesn't address the underlying and cause of the issue. It's a faulty product.
I just wrote to all the higher ups I could find on the internet: Kevin Hickey, Carole Jacheo, Yannick Fierling, Keith McLoughlin and aisupport (reported to be the "back room" for warranty coverage).

So far I got an automatic out of the office reply from Carole Jacheo.
An appliance you pay $1000 for should not break down 3 times in 18 months nor should the buyer be expected to pay for any future repairs when obviously, the product is substandard and has not been properly fixed by the company.
I chose this brand based on their brand image of quality products. Had I looked a little deeper I would have found others reporting the exact same issues.
I want an oven range that I paid $1000 for to work properly and reliably.

Refrigerator parts number in the owners manual does not correspond with the item number on the website. Put in your model number then they ask for part number good luck you get an item number also many photos of the parts are not on the website.

Tried calling waited for over an hour then tried the call back option no call back still waiting.

You would think that they would cross-reference the manual part number with the item numbers on the website.

Tried chat got a nasty person and now I am back to square one. Needless to say the quality of the refrigerator leaves much to be desired. This is the second time the roller broke off the crisper drawer shelf.

It's not strong enough to hold up with weight of vegetables under normal use. Do they test this for weight or use apparently not.

Bought new fridge 2 months later it started losing the temperature their customer svc is oin the Phillipines not helpful Contacted attorney general of Penna cant do anything contacted federal trade commission nothing contacted my state rep never heard back They scheduled repairs sometimes they would be in another state they have no addresses on the people they send .When they did send a local tech usually replaced a part 15 minutes ,no diagnostics no communication put it in and leave 3 repairs fridge is doing the same thing warranty is up Nov 1 they keep trying to sell extended warranties for junk appliances Boycott Frigidaire they are bad news owned by Electrolux You are not going to get help from anyone in USA

Have a new ref/freezer mod FFTR2045VS8 ser BA5061**** bought 2 months ago. Had 2 service calls as the freezer gasket kept on getting ice build-up.

Froze up evaporator 2 weeks into use. Had to defrost the freezer to get airflow over the evap again. Told tech I do not think the defrost circuit is working, but the tech replaced the door gasket. Lost cooling and all food while on vacation in France.

The compressor probably leaked down its charge and froze up the evaporator. Was mfg eng and qc mgr for 50 yrs. In cryogenics for 5, know how to design, troubleshoot and fix everything. Want a better one or money back.

Have to remove house and fridge doors to get in and out of the basement. Was just a backup as I have 2 other fridges. The new piece of crap lost $200 of chicken and steaks as I thought it was the best place to keep them. The thing stinks like rotten chicken now and stinks up the whole basement.

It's still plugged in and still has a frozen evaporator. The latest fiasco was missed service calls. Was supposed to be PM, came AM, then the next day, but cancelled ticket. I will be surprised if I get a response as to how poor your product and customer service are.

This is my 2nd failed Frigidaire product. Why did I buy?

We purchased a complete Frigidaire kitchen set delivered in early May 2025. The refrigerator's door handle could not be installed.

They ordered a new handle. The seal around the freezer does not seal and we have a constant drip of condensation. The warranty work company has been here 3 times and can not fix the problem. We have had nothing but a run around from Frigidaire as well as the warranty work company.

This has been going on since May, it is now August and we are done with Frigidaire. Their customer service is the worst and there is no resolution.

We have spent way too much time on the phone with both companies. We just want you to take the refrigerator back and give us a refund.

I first contacted Electrolux/Frigidaire customer service in early August about the ice maker in my new Frigidaire refrigerator (less than 2 months old) not working. They set me up with an August 5th appointment with a repair person.

The repair person never showed up, so I contacted them again.
Since that 2nd contact, I have been scheduled for an appointment with this same repair person on the following dates:
August 12
August 18
August 22
All with the same result: This repair person (Diversified/Davis Appliance) never keeps the appointment. In the meantime, we are having to buy bags of ice.
Each of the times I've contacted customer service, I've asked them to try sending a different repair service/repair person, because, for whatever reason, this company/person obviously is not going to keep any appointment they make with him.

At this point, I don't know WHAT to do. I guess I will, once again, contact customer service, but I have no confidence that they will do anything other than schedule this company/person with an appointment for me.

Air conditioner went dead at 22 months. I purchased a Frigidaire A/C from Walmart in late July 2023.

The unit worked fine. On July 3 this year, I ran the unit all day preparing for the Fourth, went in to start the unit in the AM of the Fourth, and the unit was dead. Nothing. We have a green light at the plug, but the unit does nothing.

I sent an email to Frigidaire and Walmart to no help. Walmart said they would contact the manufacturer and get back to me - I'm still waiting. This is a 15,000 BTU unit costing over six hundred dollars, which is a lot for someone on a fixed income. I had no idea air conditioners only lasted 23 months.

I wanted to buy American; however, I bought a smaller Hisense (China) unit for another office 5 years ago, and it's still working fine. I would appreciate their response, good or bad, and if this is what their customer service is like, I will never buy another product of theirs again. I will advise all friends to do the same. They were not the cheaper, but I wanted to buy American.

Oh well, live and learn.
Regards,
Robert Gary - Louisiana