Frigidaire

After approximately eight or nine months of lite use, suddenly the microwave became extremely loud and then started burning, smelling like the house was on fire. Luckily, I was able to shut it down immediately.

I purchased the unit 13 months before, so no factory warranty remained. Frigidaire quoted me nearly the same price I paid for the microwave to repair it with no warranty. The microwave was not damaged in any way, installation was done flawlessly, and it had its own 20 amp dedicated circuit. Nothing we did caused this problem.

It's not just the cost of a new one; there's the labor of removal and installation of a new unit as well. This is absolutely unacceptable. Microwaves have always been the most reliable appliance I've purchased until now; that's why I didn't purchase the extended warranty.

Model # in the pics. My one-star review on Lowe's website for this product was blocked, by Frigidaire I presume, and not posted; that's fraud in my book.

Purchased from Lowes, model number FCF13082BSD, (which does not even come up when trying to leave a review) in late December 2025, delivered in early January. Worked fine until early April.

Woke up in the middle of the night to it beeping and showing an error message of EO22. Went to the Frigidaire website to troubleshoot. No error codes available for induction ranges. Tried resetting several times from the breaker.

No change. Goes right back into error code. Nothing working. Requested a service appointment as the unit is under warranty.

Frigidaire doesn't have anyone to do repairs in my area, so they sent the repair request to Sears Home Services. Sears scheduled my service appointment for April 21st but was able to move it up to April 14th due to a cancellation. The service guy calls the morning of the appointment. Asks what kind of range I have, gas or electric?

I tell him induction. He says it is unlikely that he will be able to fix it that day, but he is coming. The repairman (very nice gentleman) determines that it may be a bad control or PC board. He will have to order the parts, have them sent to my home, and will hopefully be able to come back on May 1st if the parts have arrived.

He will need a helper to do the job. (By May 1st, it will be almost a month without a means to cook.) I get an email on April 15th, saying that the parts have been ordered, but they are on backorder. I go back to the Frigidaire website to chat with a customer service rep who tells me that they do not know how long it will take to get the parts but if it goes over 60 days, they can then, and only then, request a replacement unit. Not guaranteed, of course.

Parts actually arrive on the 20th of April. The technician is scheduled to come today, May 1st, with the helper he advised was needed to facilitate the repair. I get a text message from the repairman saying that Sears Home Services has not provided him an additional set of hands today, so he will not be coming. I should go back to the Frigidaire website or Sears Home Services website and put in a new ticket for the repair.

Impossible to get an actual human being on the phone at Sears Home Services. Nothing but an AI bot to reschedule and cannot understand that a second pair of hands is needed. Schedule the repair for Tuesday, May 5th, and text the repair technician the date. He will request the helper for that date but will not know if one will be available until the morning of the scheduled appointment.

If not, I will have to reschedule it again and take yet another chance that the request for a second pair of hands will be ignored. This nonsense has to go on for at least 60 days before Frigidaire will even consider replacing the unit and by then I will have been without a means to cook for over 3 months! And I haven't even finished paying for the unit yet! I bought 3 Frigidaire appliances for my new home.

Big mistake all around. Should never have bought the appliances from Lowes, and never Frigidaire, as they have no repair people outside of highly populated urban areas.

Refrigerator is less than 2 years old. Frigidaire first sent me to a local service shop.

After $80 and a couple of trips, they determined the issue was the seal. Now Frigidaire says they can send a service person but wants me to pay $215. At delivery, I asked the installer about the seal because it didn't seem to be strong. I was assured it would be fine.

Fast forward, the motor was overworking, the freezer was not defrosting, and the refrigerator was not cooling.

The seal is in no different condition than when purchased; it just never sealed properly and now is causing worsening issues. Refrigerators should last more than 2 years, and I should not have to pay for something that is a result of shoddy manufacturing.

Subject: Formal Complaint and Request for Immediate Escalation Missed Service Appointment (Ticket #100635****)

To Whom It May Concern,

I am submitting this formal complaint to the corporate office regarding the unacceptable handling of my service appointment under Ticket #100635****. What occurred today reflects a serious failure in your service process, and it requires immediate attention from someone with decision-making authority.

Your technician reported that he attempted to contact me and left because no one was home. This claim is entirely false.

I was waiting for his call starting at 9:00 AM, based on the most recent text message from Frigidaire confirming an appointment window of 9:15 AM to 11:15 AM. I monitored my phone continuously. At 8:35 AM, I received a text stating that the technician, Victor, was at the call ahead of mine. Approximately 25 minutes later, I received another text stating he was on his way. The tracking link provided was completely useless, showing only a static map with my address and no real-time updates.

Despite following all instructions and waiting as directed, I then received an email stating that my appointment had been cancelled. When I called the customer service number listed (844-327-****), I was told the technician claimed he called me and left when I did not respond. I did not receive any call, not on my phone nor through our lobby intercom. At the very least, he should have attempted multiple calls or used the intercom system. He did neither.

This is not an isolated inconvenience. I have been without laundry equipment for over a month, especially after the previous appointment was cancelled due to a technician emergency. I have now lost two full workdays waiting for service that never occurred. This is equipment under warranty, and no customer should be subjected to this level of negligence.

To make matters worse, I am now being told that the next available appointment is two weeks from now. This is entirely unreasonable given the repeated failures on your end. If this is the standard of service Frigidaire provides, it will undoubtedly cost you customers. At this point, I am seriously regretting my decision to purchase this machine.

I want to note that I apologized to the customer service agent who took my call, as my frustration was directed at the situation not at her personally. However, the systemic issues in your service process must be addressed.

I am requesting immediate escalation, a prompt response, and a resolution that demonstrates accountability and respect for your customers' time. I expect Frigidaire to take responsibility for these repeated failures and to provide a timely solution without further delays.

I bought a refrigerator less than a year ago and it stopped cooling. You all have sent out 2-3 people to reset it, and it just goes right back out.

Truth be told, I know how to reset it, so you all are losing a customer and losing money at the same time. The last service, no one showed up, and you all ask how the service was... non-existence! This is the worst customer service I have ever experienced.

I have your appliances in my home throughout, and I bought this one for my daughter, who has a baby and has not been able to keep his milk in the fridge for over 3 months now. I expected more from a brand this big. I know that your customer service rep has been trained to string us along until the warranty ends since she attempted to sell us an extended warranty.

If this is not rectified, I will never purchase another Frigidaire item ever again.
Order number is via Lowe's.

Frigidaire Galaxy glass top range right burner 8 inch and size burnt out. I ordered one and I want to replace it. The old burner has five wires that you just click on the new burner has five speeds but one of them is jumper out but Im not sure wha

We bought a Frigidaire refrigerator in February from Lowes . It worked about 5 weeks and stopped cooling/ freezing.

So we spent hours on the phone with Frigidaire, after Lowes told us that they couldnt help us after 30 days. So we finally got through to one of their service companies whose customer service reps are in the Phillipines. They made us an appointment for last Tuesday March 31st. The service technician came and checked it out and had to order a part which would take 2-3 days to get.

So we figured that we could get the refrigerator repaired or replaced this week April 6th-April 10th.

The customer service rep in the Philippines called me last week and said that they couldnt come back to repair the refrigerator until April 13th.

We are still having to buy ice every day, and use ice chests for our food and drinks.

This whole process is ridiculous, the customers should not have to go through all of this to have a NEW , expensive refrigerator repaired after 4-5 weeks of the delivery date . I expect when I spend that much money on an expensive new appliance to contact ONE person in the United States to own those problem and get it repaired within a week!

I understand that sometimes things happen with any equipment after being bought new and still under warranty.

However, the ongoing process of weeks trying to get it repaired or replaced is totally unnecessary and can and should be fixed ! Modify contracts between the store/ manufacturers/ repair contractors so that the customer can make ONE phone call and not hold for hours, and let them sort out who does what , and have the equipment repaired in a timely manner.

We are EXTREMELY disappointed in Frigidaire equipment after this and will not be purchasing anything else from them which we have done many times over the past few decades.

We had purchased from Lowe's a Frigidaire gas stove Model # FCRG306LAFG in November of 2025. We first used the stove prior to and on November 24th.

When we went to use the oven, there was an overwhelming odor of gas that filled the house, and then the oven ignited with a loud 'whoosh' and continued to fill the house with gas that made both my wife and me sick. Whenever she opened the oven door to baste the food, the same thing happened again when it was closed. The entire house, two floors and a basement, was filled with the smell of gas, making us sick. We called our gas company, who immediately sent out an employee to check it out.

The gas employee, after his investigation, stated that gas was filling the burner but not igniting until the burner was filled with gas, instead of igniting as the gas entered the burner (I have the gas company report) the gas company employee told us TO NOT USE THE OVEN . Frigidaire was called, and a week later they sent a repair person out, but did not do any repairs, as he said that Frigidaire stated to him that this was a normal operation every time the oven was used. What I am concerned about is that the burner may fail to ignite and gas will become concentrated in the stove, causing it to explode when it does ignite and cause death or injury. The gas company man stated to me that this was the third complaint that he had about this issue.

Until it is fixed, Lowe's and Frigidaire should investigate and/or recall this issue before someone loses their life. Lowe's will be made aware of the issue today. Every time, again, when the oven is used, there is this overwhelming gas filling the home. This is a product safety issue.

Update 12/10/2025: What made the matter worse was that the tech they sent out, who could barely speak English, lied to his boss, telling him that he inspected the stove and found nothing wrong. I should have videoed the lying SOB. He did nothing, no inspection of burners and no inspection of the oven. He said there was nothing that he could do.

So, because of his moronic lying, Frigidaire will do nothing. I hope that if others have experienced this faulty oven, they seek a consumer safety issue and, like I, look at a class action suit since my gas company said this is the third complaint they got in a month.