Frigidaire
Frigidaire Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Frigidaire has a 1.6 star rating from 812 reviews with 14% likely to recommend; reviews show 88% unfavorable and widespread dissatisfaction over quality, warranty, refunds and customer service.
Key Takeaways for Future Customers
- Read Frigidaire reviews and confirm warranty terms and return policies before purchase.
- Expect delays getting service or parts; consider store or credit card refund options if issues arise.
- Document interactions; many mention repeated service calls and unresolved complaints about replacements.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor customer service and missed or no-show repairs.
- Frequent reports of defective components like ice makers, boards, and compressors leading to requests for refund.
- Warranty handling and parts availability criticized; billing, refunds and extended warranty sales often mentioned.
Positive Feedback
Some customers report satisfactory repairs and prompt service in isolated cases, but positive experiences are rare compared with the volume of complaints.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Frigidaire has a 1.6 star rating from 812 reviews with 14% likely to recommend; reviews show 88% unfavorable and widespread dissatisfaction over quality, warranty, refunds and customer service.
Key Takeaways for Future Customers
- Read Frigidaire reviews and confirm warranty terms and return policies before purchase.
- Expect delays getting service or parts; consider store or credit card refund options if issues arise.
- Document interactions; many mention repeated service calls and unresolved complaints about replacements.
Negative Feedback / Risk Areas
- Repeated customer complaints about poor customer service and missed or no-show repairs.
- Frequent reports of defective components like ice makers, boards, and compressors leading to requests for refund.
- Warranty handling and parts availability criticized; billing, refunds and extended warranty sales often mentioned.
Positive Feedback
Some customers report satisfactory repairs and prompt service in isolated cases, but positive experiences are rare compared with the volume of complaints.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: The worst products and customer service on the planet
Company fixed the issue and I have been provided with apology. They sent a e credit card
We called the manufacturer to have it repaired because it fell within the warranty (we purchased extended).
After 4 service calls, it was never repaired. No one knew how. This has been going on for 4 months. Now, with this unit broken down.
No ice and water running on my floor since December.
I have called multiple times requesting my money back. They want a service person to say it is not repairable but have no one in the area to come here to assess the problem.
They should be sued for selling such crap.
I will go spend my hard-earned money elsewhere, and I will certainly no longer be purchasing Frigidaire products,
- Do not work and no one knows how to fix them
Preferred solution: Full refund
User's recommendation: DO NOT PURCHASE THESE Products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Smithville, Arkansas
Poor quality.
Bought our fridge in 2021. Ice make worked for about a year.
IT has been serviced, modified, repaired, control board replaced...piece of garbage wont make ice.
The only ice it makes is around the fan motor where the water leaks behind the panel. Certainly wont purchase a frigidaire again.
User's recommendation: do not buy a frigidaire
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTried to get someone to talk to me. I have issues I need help.
Not well at all ..I’ve had this burner for about two weeks. No one has responded to my request for help not eBay not the eBay seller or Frigidaire.
I’ve talked to several young ladies in the Philippines, but they do not know anything about the wire. Can anyone out there in this world explain to me how to connect these wires please do so not able to cook my stove is disconnected.
She was unable to answer my question. The original 8 inch burner on my glass top stove burn out.
I ordered a new one. The supplier sent it, but the wiring is different.
It has five spades on it, but it has a jumper on it also and I’m not sure what to do with the jumper apparently no one can answer that question that I call Frigidaire six times. No one knows someone an engineering knows cause they changed the design on the burner and no one never notified me, but I’m just so lonely old boy down here in the south trying to make a living.
User's recommendation: Please, someone answer my service call. I have a mess here. No one never answered the call. I talked to an automated system as you transferred me and no one never spoke to me.
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Verified Reviewer |
Hackettstown, New Jersey
DANGEROUS GAS STOVE
Frigidaire had sent out 2 techs to check the issue. Tech #1 would not even pull the stove out to check it saying that it looked too tight/close to the countertop...no way, I did it later.
He did not even turn the stove on to even try and smell the gas. Later I found out that he said that he did it all and that he could not find the problem and things were working. The tech lied about that but still got his $200 fee.The second tech came out and he turned the stove one and even stated that he could smell the gas which encompassed the whole house. He mad a call to the company but could not hear the conversation.
He at times spoke Spanish which this and the other tech did and found this extremely rude . This time I videoed the second tech but not only did he speak Spanish his volume of talking was low so I could not hear. He agreed with us but later found out he submitted a report saying this was normal.I have been dealing with this BS since I had the stove delivered and complained to Lowes about the issue. Lowes has tried it's best to have Frigidaire rectify the situation but to no avail.
Lowes finally stated they would replace the stove with a different model and probably will eat the cost of the other one.
I also have a complete new kitchen done along with all new appliance's and Lowes was great to deal with as well as it's associates who devoted much time to resolve the issue. As a side note the first tech stated that I had the stove over one year so he even lied about that point when I had the stove not even a month and had registered it for a warranty....These techs don't care as long as they get their fee from Frigidaire.I was short of filing a class action suit against Frigidaire with a law firm when I was contacted by Lowes.
Get a written receipt of complaint from gas company and have him explain gas smell, have a fire dept. rep give you written report, file with consumer affairs, pissed consumer web site.
When we went to use the oven, there was an overwhelming odor of gas that filled the house, and then the oven ignited with a loud 'whoosh' and continued to fill the house with gas that made both my wife and me sick. Whenever she opened the oven door to baste the food, the same thing happened again when it was closed. The entire house, two floors and a basement, was filled with the smell of gas, making us sick. We called our gas company, who immediately sent out an employee to check it out.
The gas employee, after his investigation, stated that gas was filling the burner but not igniting until the burner was filled with gas, instead of igniting as the gas entered the burner (I have the gas company report) the gas company employee told us TO NOT USE THE OVEN . Frigidaire was called, and a week later they sent a repair person out, but did not do any repairs, as he said that Frigidaire stated to him that this was a normal operation every time the oven was used. What I am concerned about is that the burner may fail to ignite and gas will become concentrated in the stove, causing it to explode when it does ignite and cause death or injury. The gas company man stated to me that this was the third complaint that he had about this issue.
Until it is fixed, Lowe's and Frigidaire should investigate and/or recall this issue before someone loses their life. Lowe's will be made aware of the issue today. Every time, again, when the oven is used, there is this overwhelming gas filling the home. This is a product safety issue.
Update 12/10/2025: What made the matter worse was that the tech they sent out, who could barely speak English, lied to his boss, telling him that he inspected the stove and found nothing wrong. I should have videoed the lying SOB. He did nothing, no inspection of burners and no inspection of the oven. He said there was nothing that he could do.
So, because of his moronic lying, Frigidaire will do nothing. I hope that if others have experienced this faulty oven, they seek a consumer safety issue and, like I, look at a class action suit since my gas company said this is the third complaint they got in a month.
- Customer service
Preferred solution: Full refund
User's recommendation: DO NOT BUY THIS MODEL
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReturn product don't fit
I ordered a spray arm for my dishwasher, and it doesn't fit. I've been trying to return it for 2 days; nobody wants to help, giving me the runaround.
I'm tired of this.
I just want a return label to send it back for a refund. I don't understand why I am having a hard time.
- Will send what you need
- You have a problem sending back
Preferred solution: Full refund
User's recommendation: Make sure you order the right product you will have a hard time sending back.
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Verified Reviewer |
Cooperstown, New York
Ice maker
Hi I bought a Frigidaire ice machine less than 6 months ago. I came home last night and a hard plastic piece of the inside of the machine was in the ice drawer.
I understand these things dont last a life time but I would think they would last longer than 6 moths. Its the Frigidaire gallery counter top. Is there anything that can be done? I loved my ice machine.
Please let me know. Thank you!!
Melissa
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Verified Reviewer |
Montgomery, Alabama
Resolved: BAD CUSTOMER SERVICE
Provided Lowe’s a return number and Lowe’s refunded my money. Never buy anything from this company.
Truth be told, I know how to reset it, so you all are losing a customer and losing money at the same time. The last service, no one showed up, and you all ask how the service was... non-existence! This is the worst customer service I have ever experienced.
I have your appliances in my home throughout, and I bought this one for my daughter, who has a baby and has not been able to keep his milk in the fridge for over 3 months now. I expected more from a brand this big. I know that your customer service rep has been trained to string us along until the warranty ends since she attempted to sell us an extended warranty.
If this is not rectified, I will never purchase another Frigidaire item ever again.
Order number is via Lowe's.
- Easy to obtain
- Customer service and quality of the refrigerator
Preferred solution: Full refund
User's recommendation: BUY WARRANTY FROM THE STORE BECAUSE THEY DO NOT STAND BEHIND THEIR PRODUCT.
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Verified Reviewer |
Savannah, Georgia
I'll NEVER buy a Frigidaire again!
We bought a Frigidaire refrigerator in June 2025. The ice maker worked for 3 weeks.
It has been serviced 8 times since then and still does not work. The service company, Electrolux, is inept and refuses to admit that it's defective, so Frigidaire refuses to replace it. I spent almost $1,500.00 of hard-earned money, pinching nickels and dimes to make ends meet so that I could buy this name brand refrigerator, and I think it should work for more than three or four days before needing another service call. I had a service call scheduled today.
I'm home recovering from surgery and wasn't able to get to the door very quickly, so the technician left and refused to come back. Electrolux service insisted that I had to wait until the next service date, a week away. They're supposed to call or text before they come, but he didn't. Even if he did, he probably couldn't have fixed it any better than the other techs, and I'm tired of fighting an ice maker.
There are only 2 people in my house and we both work full-time, so it's not like the ice maker gets a lot of use, but it should at least work when we need it to. Otherwise, why even have it? I want a refund, not a new unit.
It's obvious they're defective! No one at Frigidaire or at Electrolux will do anything about this!
- Pretty appliances
- Interior layout works well for average size family
- Ice maker does not work
- Products
- Poor quality
User's recommendation: Buyers beware!
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Verified Reviewer |
Trenton, Michigan
Return a microwave
Make sure to check for damage immediately because the company will not allow you to exchange the item
I purchased a microwave oven and paid to have it installed but when it was delivered I was told it couldnt be installed because I had a hood over my stove. The microwave was left in the box until I could have someone install it.
When the box was opened there was a dent on the microwave. Because it was past the 48 hour deadline it couldnt be returned to the store where it was purchased.
I had to call the company who would send a technician out to inspect it before I could get a replacement. I could barely understand the customer service person but I think it was taken care of.
- Products look nice
- Could not return item to the store
Preferred solution: Full refund
User's recommendation: Make sure the box is opened if it will be installed by someone other than the delivery person.
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Verified ReviewerNever worked correctly now out of order
Don’t waste your time.
Will not refund or send a replacement
I purchased the countertop ice machine that was supposed to make 26 lbs of ice daily. First when filled to waterline I put ice catcher in which goes pass line into water melts all ice.
Have hardly used unless Im home to dump it before it defrost. I plugged it in this week to use an guess what it will no longer draw water into ice tray makes a big noise.
I was told today it last 365 days nothing will be done about it. Well I can with bad reviews and negative ratings.i purchased thru Amazon.
- Results
Preferred solution: Full refund
User's recommendation: Don’t waste your money.
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Verified Reviewer |
Pittsburgh, Pennsylvania
A part on my fridge broke when it was hardly used Water dispenser. I use my sink faucet to fill my cup. It was a faster fill than using the fridge dispenser.
The water dispenser was used less than 10 times since June 2023 when I got the fridge. My sink faucet has filtered water, and it was faster, so I never used the fridge water dispenser.
So, essentially, your fridge part broke with hardly any use.
That's ridiculous. Not sure I would ever buy a Frigidaire again.
Preferred solution: The part needed free of charge
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Verified ReviewerIs freezer garage ready (for heat)
No one answered me. I want to know if the upright freezer is garage ready.
I can't get an answer! Help!
User's recommendation: Not good
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Verified Reviewer |
Albuquerque, New Mexico
Defective Maker
We have an icemaker that is just outside the 1-year warranty (of course) that we purchased through Walmart. The metal bar that spins and cuts the ice into nuggets broke off and was mixed in with our ice!
It was found in one of our daughter's cups she was drinking from. It could have easily been bitten down on or swallowed had we not seen it.
Now the ice just continues to rise without being cut and eventually breaks off in a larger chunk after it hits the top of the plastic cap above it. We are requesting a replacement or a refund but can't seem to get anyone at Frigidaire to respond.
Preferred solution: Either a full refund or replacement
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Verified ReviewerWhy is it necessary to give a lot of personal info simply to ask repair question.
Did not try to solve my issue. Only concern was selling a service plan for a minimum of $335.
And was told I need additional service assistance that she could not assist with.
After reviewing Google help, was able to correct the issue I was having.
Frigidaire customer service, from this call, is terrible and only interested in making money on loyal customers.
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Verified ReviewerTreated like dirt by Frigidaire / Electrolux
I was unable to get Frigidaire to do anything more than apologize. After Frigidaire pulled a no-show on delivery day I did cancel my purchase of three kitchen appliances.
Frigidaire refunded my original payment two weeks after they did not deliver.
Their failure to deliver costs us a great deal of money, time, and inconvenience. Their customer service is terrible.
The delivery was confirmed the night before for between 8 a.m. and noon. I took the morning off work to be there for the appliance arrival. The delivery did not come.
At 12:30 p.m., I called Frigidaire Customer Service and was told it was running late but would arrive within minutes. At 1:15 p.m., I called customer service again and was told it may or may not be delivered. During this process, we never received a call or any communication from the delivery team. The Frigidaire representative was cold and indifferent when I told her I needed to go to work.
I asked to speak to a supervisor or manager and was told to hold. The customer service rep returned to the line and would not let me speak to a supervisor. I asked for a $50 credit on my delivery fees for the inconvenience and was told no.
The only options the rep gave me were to keep waiting and hope the delivery would be made or cancel the entire purchase of three appliances. I cancelled the entire order and will never do business with Frigidaire again.
- Ease of ordering appliances directly from the manufacturer
- Long wait for delivery
- Not offered compensation for loss
- Frigidaire does not show up on the delivery date
Preferred solution: Reimbursed loss caused by Frigidaire/Electrolux. $400 for missed work, time, and inconvenience caused by their failure to show up on the scheduled delivery day.
User's recommendation: DO NOT BUY FRIGIDAIRE
San Antonio, Texas
Parts
Closed. I will call tomorrow. I need a part for my refrigerator and an air fryer pan for Frigidaire slide-in range.
User's recommendation: Buy Frigidaire their products are great
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Verified Reviewer |
Orange, California
Snack drawer with sheets of ice
my snack drawer on model grmc2273cf fills with sheets of ice and melts to water. fridge 6 days out of warranty and company refuses to address issue.
poor, poor customer service.
do not buy this fridge or do business with this company. they do not care about their customers.
- Looks nice
- Freezes your food even when setting correct
Preferred solution: fridge fixed
User's recommendation: Buy a different brand
About
, , , ,
Frigidaire is a major American appliance company. At the present time, the company is a wholly owned subsidiary of Electrolux. Frigidaire was incorporated as the Guardian Frigerator Company in 1916 in Ft. Wayne, Indiana. In 1919, the company was acquired by General Motors. At that time, the name was changed to Frigidaire. Since 1986, it has been owned by Electrolux. FRIGIDAIRE is one of the leaders on the market. It manufactures and sells electric self-contained refrigerators, home food freezers, room air conditioners, and the like. Among the brands operated by the company are Kelvinator, White-Westinghouse, Tappan and Gibson.
Frigidaire is ranked 821 out of 6231 in Appliances and Electronics category
USA, Canada, Worldwide
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Similar issue ... Frigidaire refrigerator bought at Home Depot and delivered in late July, 2025.
Ice maker stopped working within the first week. We also live in a rural area, with very few options (according to Frigidaire) in terms of service companies who can service the refrigerator. After more than six calls to Frigidaire Customer Service, over a two month period, one of the service companies finally came, diagnosed (frozen ice maker line) and fixed the problem. I know that between calling and/or texting with both Frigidaire and the service companies, I had to have spent more than a 40-hour work week trying to just get a service company to keep the appointments!
I got absolutely NOTHING from Frigidaire for my time and trouble. I feel fortunate that I was not stuck with a refrigerator whose ice maker wasn't working.
Same issue, bought in Dec 2024, started having issues immediately. They said in June it could not be repaired, only replaced. I do not want another piece of their crap appliances!
AMEN!! Frigidaire is garbage.
Same problem. Bought a Frigidaire Gallery Side-by-Side Icemaker fridge. Not enough space and the interior pieces broke off little-by-little within a year. Icemaker not working.
Should have stuck with my old fridge, but wanted to upgrade due to a renovation.
New models are not the same as the old faithfuls. Don't buy.