Frigidaire

After approximately eight or nine months of lite use, suddenly the microwave became extremely loud and then started burning, smelling like the house was on fire. Luckily, I was able to shut it down immediately.

I purchased the unit 13 months before, so no factory warranty remained. Frigidaire quoted me nearly the same price I paid for the microwave to repair it with no warranty. The microwave was not damaged in any way, installation was done flawlessly, and it had its own 20 amp dedicated circuit. Nothing we did caused this problem.

It's not just the cost of a new one; there's the labor of removal and installation of a new unit as well. This is absolutely unacceptable. Microwaves have always been the most reliable appliance I've purchased until now; that's why I didn't purchase the extended warranty.

Model # in the pics. My one-star review on Lowe's website for this product was blocked, by Frigidaire I presume, and not posted; that's fraud in my book.

Purchased from Lowes, model number FCF13082BSD, (which does not even come up when trying to leave a review) in late December 2025, delivered in early January. Worked fine until early April.

Woke up in the middle of the night to it beeping and showing an error message of EO22. Went to the Frigidaire website to troubleshoot. No error codes available for induction ranges. Tried resetting several times from the breaker.

No change. Goes right back into error code. Nothing working. Requested a service appointment as the unit is under warranty.

Frigidaire doesn't have anyone to do repairs in my area, so they sent the repair request to Sears Home Services. [PERSON_NAME] scheduled my service appointment for April 21st but was able to move it up to April 14th due to a cancellation. The service guy calls the morning of the appointment. Asks what kind of range I have, gas or electric?

I tell him induction. He says it is unlikely that he will be able to fix it that day, but he is coming. The repairman (very nice gentleman) determines that it may be a bad control or PC board. He will have to order the parts, have them sent to my home, and will hopefully be able to come back on May 1st if the parts have arrived.

He will need a helper to do the job. (By May 1st, it will be almost a month without a means to cook.) I get an email on April 15th, saying that the parts have been ordered, but they are on backorder. I go back to the Frigidaire website to chat with a customer service rep who tells me that they do not know how long it will take to get the parts but if it goes over 60 days, they can then, and only then, request a replacement unit. Not guaranteed, of course.

Parts actually arrive on the 20th of April. The technician is scheduled to come today, May 1st, with the helper he advised was needed to facilitate the repair. I get a text message from the repairman saying that Sears Home Services has not provided him an additional set of hands today, so he will not be coming. I should go back to the Frigidaire website or Sears Home Services website and put in a new ticket for the repair.

Impossible to get an actual human being on the phone at Sears Home Services. Nothing but an AI bot to reschedule and cannot understand that a second pair of hands is needed. Schedule the repair for Tuesday, May 5th, and text the repair technician the date. He will request the helper for that date but will not know if one will be available until the morning of the scheduled appointment.

If not, I will have to reschedule it again and take yet another chance that the request for a second pair of hands will be ignored. This nonsense has to go on for at least 60 days before Frigidaire will even consider replacing the unit and by then I will have been without a means to cook for over 3 months! And I haven't even finished paying for the unit yet! I bought 3 Frigidaire appliances for my new home.

Big mistake all around. Should never have bought the appliances from [GEOGRAPHIC_DATA], and never Frigidaire, as they have no repair people outside of highly populated urban areas.

I have a Frigidaire laundry center FLCE7522AW4 that at exactly 1 month past warranty the dryer malfunctions. Based on the troubleshooting guide provided and after repeated autobot customer service failures.

I was advised based on the error codes that 1st the ,main control board was bad. Replaced that with same results ,2nd service stated the drive motor was bad, replaced that with same results, then through some other troubleshooting methods because Frigidaire failed, it was advised that the thermistor was bad, and after about 3 weeks total to get the parts from the Frigidaire parts store (with no support) that part is not the issue either. I am still having the dryer turn on for 3-5 seconds and stops...the error code of 5-3 is indicated. Your customer service (when you can get in touch, they never answer) wast to upsell me a 300+ service call for someone to do the same thing I have already done.

Before I have to waste any more money (because Frigidaire parts will not accept electronic returns...which is a scam) will somebody tell me what else this could be?

Is it the user interface, high temp thermostat or heating element because that is all that is left, but none of the codes indicate this, or is this just a way for Frigidaire to force the high dollar service tech to just throw parts and charge more. I need an answer because this unit has been down for nearly a month

Refrigerator is less than 2 years old. Frigidaire first sent me to a local service shop.

After $80 and a couple of trips, they determined the issue was the seal. Now Frigidaire says they can send a service person but wants me to pay $215. At delivery, I asked the installer about the seal because it didn't seem to be strong. I was assured it would be fine.

Fast forward, the motor was overworking, the freezer was not defrosting, and the refrigerator was not cooling.

The seal is in no different condition than when purchased; it just never sealed properly and now is causing worsening issues. Refrigerators should last more than 2 years, and I should not have to pay for something that is a result of shoddy manufacturing.

I request an email response about my broken new ice box under warranty and do not have 65 dollars to pay to get information about the warranty repair. This is wrong.

I tried to contact corporate and they want a 65.00 monthly fee to get my ice box that is 6 months old fixed. The repair guy was here and said corporate would call me. Now what?

I still don’t have a working ice box. This is poor service.

Subject: Formal Complaint and Request for Immediate Escalation Missed Service Appointment (Ticket #100635****)

To Whom It May Concern,

I am submitting this formal complaint to the corporate office regarding the unacceptable handling of my service appointment under Ticket #100635****. What occurred today reflects a serious failure in your service process, and it requires immediate attention from someone with decision-making authority.

Your technician reported that he attempted to contact me and left because no one was home. This claim is entirely false.

I was waiting for his call starting at 9:00 AM, based on the most recent text message from Frigidaire confirming an appointment window of 9:15 AM to 11:15 AM. I monitored my phone continuously. At 8:35 AM, I received a text stating that the technician, Victor, was at the call ahead of mine. Approximately 25 minutes later, I received another text stating he was on his way. The tracking link provided was completely useless, showing only a static map with my address and no real-time updates.

Despite following all instructions and waiting as directed, I then received an email stating that my appointment had been cancelled. When I called the customer service number listed (844-327-****), I was told the technician claimed he called me and left when I did not respond. I did not receive any call, not on my phone nor through our lobby intercom. At the very least, he should have attempted multiple calls or used the intercom system. He did neither.

This is not an isolated inconvenience. I have been without laundry equipment for over a month, especially after the previous appointment was cancelled due to a technician emergency. I have now lost two full workdays waiting for service that never occurred. This is equipment under warranty, and no customer should be subjected to this level of negligence.

To make matters worse, I am now being told that the next available appointment is two weeks from now. This is entirely unreasonable given the repeated failures on your end. If this is the standard of service Frigidaire provides, it will undoubtedly cost you customers. At this point, I am seriously regretting my decision to purchase this machine.

I want to note that I apologized to the customer service agent who took my call, as my frustration was directed at the situation not at her personally. However, the systemic issues in your service process must be addressed.

I am requesting immediate escalation, a prompt response, and a resolution that demonstrates accountability and respect for your customers' time. I expect Frigidaire to take responsibility for these repeated failures and to provide a timely solution without further delays.

I bought a refrigerator less than a year ago and it stopped cooling. You all have sent out 2-3 people to reset it, and it just goes right back out.

Truth be told, I know how to reset it, so you all are losing a customer and losing money at the same time. The last service, no one showed up, and you all ask how the service was... non-existence! This is the worst customer service I have ever experienced.

I have your appliances in my home throughout, and I bought this one for my daughter, who has a baby and has not been able to keep his milk in the fridge for over 3 months now. I expected more from a brand this big. I know that your customer service rep has been trained to string us along until the warranty ends since she attempted to sell us an extended warranty.

If this is not rectified, I will never purchase another Frigidaire item ever again.
Order number is via Lowe's.