Frigidaire
Reviews and Complaints

The Frigidaire range that I purchased about three years ago would not shut off on the left side and one of the burners on the left side stopped working also.

Tech said the left side bridge burner control unit went bad along with front left burner cell open.

14-month-old fridge quit working. It has electricity, the breaker is fine, and I did a reset and deep reset, but it is still not working.

A call to Frigidaire resulted in the need to call Home Depot, as a one-year Extended Protection Plan was purchased at the time of purchase. I won't know the outcome and if Frigidaire is reliable until after the service call.

I have had some decent conversations with customer service, but the conversations should not have been necessary. Their fulfillment process has failed at every step.

The order initially failed to ship, but they thought it had. When the order was shipped to a third-party installer, they failed to contact me. They still have not. The unit sits in a warehouse some 40 miles away, and Frigidaire thinks my order and installation are complete...per their website.

This has been an exhausting and wasteful process. Shame on Frigidaire/Electrolux.

The operator was setting up the time and date for a technician to come check my refrigerator. Then the call was lost, and I have no information.

I bought a new Frigidaire refrigerator 13 1/2 months ago and the temperature switch went out and lost all our food. The repair man said he has had to replace many refrigerator temperature switches on new Frigidaire's.

I think something is wrong with these temperature switches. My repair man said I should contact you and let you know that something is desperately wrong with them.

Our frost free freezer began gathering frost after 1 month. After 4 or 5 months we finally gave up and called for repair.

They could not come out for 3 weeks even though our freezer was unusable and under warranty. On the day they were to arrive, they cancelled and rescheduled for 2 days longer. On that day they called and said they no longer had a technician in our area and were unable to help.

A call to Frigidaire informed us that we would have to wait another day for a service company to call to schedule a repair. They did not call.

My nugget ice maker stopped working. I sent them videos and photos, and all that they could say was to call my credit card company to ask for them to replace it because it had been a week over the 1-year warranty.

They also said that I could just buy another one as well. They stink!

The chatbot couldn't help me. Transferred me to a technician.

Needed the credit card first.

All I wanted was a callback to work with a live person to help me navigate the issue. Too many questions.

4 month broken ice maker. Endless beeping no one knows why its a Brand New Fridge!

Can't get service repair person here. Ever they don't show they don't call and you can't get Any help just excuses

I have spent an enormous amount of time trying to reach someone to discuss your sending me the wrong part. I have tried 5 telephone calls and 4 emails, all to no avail. Your service is worse than bad.

My phone number is 303-916-****.

Have a refrigerator that is still under warranty

Getting errors repairman said the main board needed to be replaced,but the part is no longer available.

Now I have an expensive refrigerator that is broken.

I tried to call customer service and that was another nightmare. Was cut off after talking to the robots and finally getting cut off.

If this unit cannot be repaired I want a refund or litigation will follow.

Did not get to talk when a person they wanted me to pay $5 to talk with someone, appliance came with missing parts it's not customer friendliest

Got an email from them which answered my question did not need to talk to staff.

I really appreciate your service I've used you before when I needed to talk to staff. They were not needed this time.

Not regular business hours. To help with my questions, my fridge produces ice when you hit the switch but no water when I hit the water button.

However, if I unplug the line under the freezer door at the quick connect, I get water when I hit the button. I have blown through the line, so I'm having issues troubleshooting it.