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My upright freezers door would not stay close. It was still under a manufacture warranty for months.

After three days of waiting online and then contacting a very rude representative I was given an appointment. The service I received was poor and the man said the machine was cheap and was only held on by a washer. The stainless steel very expensive freezer was in our garage at the time. While I was in the house and later opened to see what was happening I found my stainless steel door face down on the dirty gritty garage floor without a blanket for stone protection.

I was later told after I found chops and scratches and a side dent on my door that they would need to send another repair man. I have purchased thousands of dollars from this company .

Stay away they are no longer reputable in what they say they represent to the customers satisfaction. Stay aid or thermadore

Location: Mansfield, Massachusetts

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